Join the team!

About Brava The Fitting Room



ONLINE CUSTOMER SERVICE ASSISTANT
BRAVA LINGERIE HEAD OFFICE
 


ABOUT US

Brava Lingerie is dedicated to dramatically improving the lingerie shopping experience for women who are D+ cup and up! We are obsessed with fit and love to offer women the best possible lingerie for style, support and comfort. A female-led, family owned business, Brava is Australia's leading lingerie specialist for D cup and up women focusing on one-on-one attention. If you are enthusiastic, compassionate, customer-focused and reliable we'd love to hear from you.


CULTURE AND BENEFITS

.  A friendly, supportive and fun team environment
.  Generous 50% staff discount on all ranges
.  Competitive hourly rate
  

THE ROLE | CUSTOMER SERVICE ASSISTANT
Customer Service Assistant at Brava Head Office, Hampton Street, Hampton. Contribute to the ongoing success of Brava through efficiency and excellent customer service standards delivered both online and through phone calls. Adhere to strategies that inform and encourage customers to select the most appropriate product for them.
  

ABOUT YOU
A Team player with a proactive and positive attitude, patience and empathy to be trained on various systems to assist Brava customers. Excellent computer skills, current knowledge of social media, timelines are met, and issues are managed in a consultative manner. You will be trained to create memorable, honest and empowering connections with women in a supportive environment. Deal with customer concerns in a reassuring, professional and efficient manner. Problem solve and troubleshoot to improve the customer interactions. Liaise with customers regarding stock availability, shipping dates and product information, communicating over a range of platforms; Shopify, Cin 7, Gorgias, Shipstation, Sendle Portal, Office 365, Livechat and more.


WHAT YOU NEED 

.  Strong communication skills, both verbal and written
.  Ability to handle customer issues with a positive, non-critical approach
.  Enthusiasm to understand ‘The Brava Way’ for D cup and up women
.  Compassion, and dedication to supporting women 
.  Caring and understanding nature to women with various needs
.  Reliability, commitment, honesty and integrity
.  Excellent POS technology and understanding of systems
.  Motivated and results orientated with a pro-active attitude 


DUTIES AND RESPONSIBILITIES

.  Deliver exemplary customer service
.  Demonstrate enthusiasm in driving sales and profitability
.  Uphold the image of the brand


HOW TO APPLY
If this sounds like your dream job, we would love to hear from you! Please email your cover letter and resume to lin@bravalingerie.com.au. 
  


___________________________________________________________________________________________________________


Testimonials

The staff at this store are the best! Such fabulous service to help find the right fit. Staff have a great understanding of the product.
Penny
I was an unannounced walk-in shopper. The young lady who served me guessed at a glance what my size was....and she was correct. I had mentioned a price range up-front and she provided several options within my range that all fit well and were comfortable. She was polite, friendly and very skilled at fitting. I will definitely be going back again.
Vicky
So easy to order online & was very happy when my parcel arrived. I loved the personal message I found with my swimsuit, that was an added bonus.
Sue
Absolutely love Brava Lingerie. I recently discovered the brand and love the comfort and style and the feel. The shop fitting ladies in Brisbane are fantastic and really know what they are doing.
Simone
Always walk out of Brava feeling like a million dollars. For so long bigger breasts were depressing to go shopping for. Nothing fit, shop assistants would be shocked you asked for a size bigger than a D, or assumed I didn’t want a nice shape, or wouldn’t look good under clothes. Finally it’s a relief to shop for any kind of bra - plunge, sexy, strapless, maternity, also swimwear. I cried the first time I shopped here I was so overwhelmed with joy. Thank you Brava!
Emma
Super helpful staff. Knew what I wanted even when I didn't.
Rebecca
The service I’ve received every time I go to Brava Highpoint has always been 5 stars! These incredible humans know their products and know how to deliver exceptional customer service. From greeting a customer, to enquiring about their needs and ensuring that they deliver those needs all while making the customer feel at ease, comfortable and confident is what keeps me coming back!
Jocelyne
I only ever shop at Brava especially since finding out my bra size can’t be purchased in regular bra shops. I have also purchased swimwear in addition to many bras. The fitters are very good and ensure you have the right bra for comfort and fit.
Linda
As always the service at Brava was amazing! I’ve never had a bad experience and travel long distances just to visit your stores. Your staff are so knowledgeable and helpful.
Nicole
Absolutely lovely staff, and I appreciated their kindness and patience with me being someone very nervous and shy to have a fitting.
Chelsea
Fabulous staff at Brava. They are patient and ALWAYS get the right fit. AAA+++
Melissa
I’m really happy with all my experiences with Brava. The fitting experience was excellent and my purchase was promptly sent out to me.
Zana
You ladies are always so lovely and welcoming. I recommend to all my friends to get fitted at Brava. Super easy bra buying experience - keep up the GREAT work. It's important :)
Rebecca
Superb service. Gorgeous knowledgeable staff. My top bra shopping experience ever.
Lynda
I have never, ever contemplated running before, always justified it on never finding a sports bra good enough - thank you so, so much. I am so incredibly grateful. And a treadmill in store!
Edwina
I went to the Sydney store for my fitting last Thursday with Ros. It was the most pleasant bra shopping experience that I have ever had! Ros was warm, friendly, and did everything in her power to make me feel comfortable and not embarrassed. Additionally, she went out of her way to find the exact and best fitting strapless bra for me that she could! As a "mother of the bride" I was feeling stressed out as I had not worn a strapless bra for years and was worried about it, however Ros helped me find the perfect fit! I can't speak highly enough of her attention to me, service delivery and the positive experience that I had during my fitting. She also helped me find another "everyday" bra which is also a great fit and extremely comfortable. You have a great employee in Ros and I will happily go to Brava Sydney store and see Ros!
Robyn